PURCHASE INFORMATION
Refund Information
Refunds are reviewed manually. If there is a billing problem, we review the payment and account status before taking action.
1. How cancellations work
When billing is enabled, Pro subscriptions renew on the displayed interval until canceled. Cancelling a subscription stops future renewals. Your current paid access continues until the end of the active billing period, even after the cancellation is processed.
2. How refund reviews work
Refund requests are reviewed by the support team and are not automatically approved. A request may be denied or approved depending on the payment status, subscription usage, and the amount of time since purchase. We review the account and payment record before making a final decision.
3. When to contact us
If a charge looks incorrect, you did not receive the expected plan access, or you need help with a billing issue, contact buildymyportfolio@gmail.com or use the Support page. Include your Google account email, the plan you purchased, and the payment reference if available so we can review the issue quickly.
4. Billing support
For current account and billing questions, please use the Billing page once you are signed in. If the issue is not visible there, email us and we will guide the next step.